This Privacy Policy sets out how we, TRW Limited of Stratford Road, Solihull B90 4AX (Company Number 872948) ("TRW", "We", or "Us"), intend to protect your privacy when using our site and Internet diagnostic products, and describes your rights and the manner in which any of your personally identifiable information will be collected and used.

Personally identifiable information is information that can be associated with a specific individual or business entity, including, for example, a user’s name, address or telephone number, e-mail address and information about on-line activities that are directly linked to them ("Personal Information").

Our intention is to collect and use such Personal Information as is reasonably necessary in order to enable you to make the most of the activities available on our website and product.   Other purposes for which we may use your Personal Information include dealing with enquiries, providing feedback to you as a product user, tailoring our services to your requirements and preferences, market research, competitions. Occasionally, we may also wish to use your Personal Information to inform you about goods, services, promotions or competitions that we think may interest you.

As required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information that you have given to us, in order to prevent, as far as possible, any unauthorised access. However, no data transmission over the Internet can be entirely secure, so we are unable to provide any guarantee that information stored by us will not be subject to unauthorised access.  The use of our Site is at your own risk.

We may disclose your personal information to others only in the following circumstances and/or purposes:

»	Where you/we have elected a contractor to provide support services for the Internet Diagnostics package to you.
»	Where we are required to do so by the courts or to comply with other legal, statutory and/or regulatory obligations including accounting and taxation requirements;
»	To prevent and/or detect crime;
»	For credit reference purposes.

We will not provide your personal data to any third party without your consent.

If you would like further details of who we share your Personal Information with and for what purposes, please contact us at TRW Aftermarket Training and Diagnostic Centre, Unit 9, Highlands Road, Monkspath Business Park, Solihull. B90 4NY or by telephone on +44 (0)121 506 5990.

As some of the organisations mentioned above are located in Europe/India and the USA and some of the organisations which assist us in providing services to you are located in Europe/India/USA we may sometimes need to transfer your Personal Information to those countries. For example, our Internet Web Contractor is based in India we have group companies based across Europe and the US. Unless you inform us to the contrary by contacting us via www.trw-id.com, your consent to the use of your Personal Information in terms of this Privacy Policy will also be taken as consent to transfer your Personal Information to the countries listed above. Where a server for the Sites is based outside of the EEA, then use of this server will mean that Personal Information is sent outside of the EEA.

Please note that if you communicate with us electronically, including by [e-mail, telephone or fax], this communication may be [randomly] monitored and/or recorded to protect the interests of our business and our customers. This includes for the purposes of maintaining customer/service quality standards, detection of and/or prevention of crime and to ensure that our employees comply with legal obligations and our policies and procedures (including our customer relations practices).

We may on occasion obtain personal information from external sources such as credit reference agencies, our group companies, our distributors or other parties you transact with. We may use this information for the purposes of checking credit worthiness and business stability..

We are happy to provide you with details of the Personal Information that we process about you. To protect our customers' personal information, we follow strict storage and disclosure procedures, which means that we will require proof of identity from you prior to disclosing such information.  We may charge a small administration fee of £10 in relation to any requests for access to personal information. Please direct any such request to the Data Protection Officer, TRW Limited, Stratford Road, Solihull B90 4AX.

Please help us to keep your Personal Information current and accurate by logging onto your account at www.trw-id.com and selecting “my details” if your personal information is or becomes inaccurate and/or out-of-date.

As e-commerce horizons are changing at an ever increasing rate, we request that you refer to the Site on a regular basis to ensure that you are aware of our most recent Policies (including this Privacy Policy) and Terms and Conditions for Use of the Site.

We use cookies on the site to store and sometimes track information about you. A cookie is a small amount of data that is sent to your computer from a web server and is stored on your own computer. We use cookies to estimate how many members we have, what you view and how much time you spend on the site. If you prefer, you can set your preferences in your browser so that your computer does not accept cookies. However, this may mean that you will be unable to access some pages on the site.

In the event that our business is sold or integrated with another business you details may be disclosed to the prospective purchasers and passed to the new owners of the business.

Security

We use Secure Sockets Layer (SSL) software to encrypt the information which you submit to us through the website. [When we confirm the receipt of a payment from you, we disclose only the last five digits of your credit card number, although we transmit the entire card number to the credit card company when processing the transaction.]

As you may be aware, no data transmission over the Internet can be entirely secure. As a result, while we will always use reasonable endeavours to protect your Personal Information, we cannot guarantee the security of your Personal Information and the use of our Site is at your own risk.

You shall keep your passwords supplied to you for the use of this website and the product secure, confidential and maintain any other security procedures. You shall inform us if you suspect or know that there has been unauthorised use of any of your passwords.

User declaration

By submitting your information you consent to the use of that information as set out in this policy. We welcome your views about our web site and our Privacy Policy by contacting us via our site.